TR
Tamaryn R

1 reviews | Active since Mar 2016

07 Mar 2016, 10:46

COULD SOMEONE PLEASE HELP ME

I have been calling Telkom for 1 month now (Not in total- just to resolve one issue).<br> <br> Firstly it took me an hour to explain that my Adsl is working fine, but my one wall jack needs to be replaced, and someone needs to come out to fix it. I was told someone would come out by the Friday. I waited patiently - as that is what is needed to be done when dealing with Telkom.<br> <br> The following week I was sent a message to tell me my fault had been resolved. So I called again to explain and get someone to come out. Once again a week later I was told that my fault was resolved. So I called again, it was then I was told that I would have to pay a call out fee, which I gladly accepted. I also asked to talk to a manager but apparently all the managers are always in meetings.<br> <br> I am still waiting for someone to come out to replace my wall jack so I can use the service that I pay for every month. <br> <br> I have resorted to Hello Peter as that may be the only way you will come out and help me. <br> <br> <br> <br>

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Replies (1)
Telkom
Telkom's reply07 Mar 2016, 13:18
Official
Hello tamried,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,