could someone please Assist !

i have 2 issues with telkom!

first is my Prepaid line in Johannesburg for months i was trying to get someone out to resolve the issue on the line, so that i could load airtime and keep the line active, finally someone came out resolved the line, now Telkom A.K.A "HELLKOM" says the line has been cancelled because we did not keep it up to date with Airtime ( Honestly is this fair? Ethical? ) secondly on my dads line we took fibre 2 year contract free wifi repeater + android box + 2gb data per month on a sim Nothing Received... ( No - One can tell me where to get everything!!!!