Could not add valid contact

I created a business profile online, linked the relative accounts to the profile. When I clicked on one of the accounts, it says that I am not a valid contact. I went to the branch with the relevant supporting documentation where they tried to add me as a valid contact. I have been to the branch 4 times, and they still can't help me. I called the 10217 number, they said they can't help me, I must call ***. I called them where they redirected me to the call center again. I tried to chat to the online agent chat, but there is no one working there, it might be that they are on permanent leave. I don't know who to contact, where to go, I just want to view my accounts online