Could have gotten better response from a automation system

<p>Tried getting some information as to why my order is taking so long at telkom, after few attempts to call them and waited 30 min on hold the line drops. I went on the online chat and got hold of the following Call Centre agent Tenelle Sherri , She cant even give me a resean why its taking so long just the generic answers . when asked why this is happening is becuase this is the why it is and there is nothing they can do about it . Do all agents just get a few words that they can type in responces or is everything drop down menu for them ?? how can it take 2 weeks to have you internet installed after you advise that everything is already installed and just need to be activated . Also telkom is out side my area working on our exghange each day for the last 3 months so you telling me they have no one avilable ? ..... and since they have monopoly over the voice services they can do what ever they wont and everyone must just accept it . </p> <p> </p>