Costly lack of communication

Telkom mobile does not send me statements consistently even though they ask me to confirm my email address every time i contact customer care. i was given wrong information on their customer care line self service feature and consequently didn't make a payment when it was due since my understanding was that i still had some time to make the payment. All three contracts i have with them have been barred from the service, including one which was paid in advance, apparently because they are linked to the same bank account. on the 25th of July 2015 a debit was made and i even had to go in store to provide proof of payment so that my lines would be active again but i am told that the payment is not reflecting and i have been handed over to debt collectors without warning and the money was debited by telkom and not a debt collector. call center agents have been misleading and my lines are still blocked even though the amount paid covers 2 months (June and July) of usage. A call center agent told me the amount reflected but hours later when the contract was to be resumed I am told the payment does not reflect and nothing can be done. There has been no correspondence on changes.