Costing me a lot of money!!!

<p>27 October 2016 I logged a complaint that we have a problem with our line. The schedule appointments a day in advance which is impossible for us to stay at home. At long last someone came and checked the line. Turns out lighting struck the box in street! I have phoned numerous times on my account and we are paying mweb but we cant use our data!!! This is unacceptable. We are still waiting 2 months later.</p>