*******ion, **** and **********

Telkom is a corupt service provider money gets deducted and yet they switch off your internet , phoning in nobody seems to help you , when you finaly get helped you get told that on the line that was suposed to be relocated to new premises was never canceled and that i am still paying for the old line wich is R849 where as my new line is R799. First of all i relocated the line to the new premises wich was a 10mb ADSL line and got told by they agent that there is only fibre available at the new premises and that she is going to close the old line and open up a new order on the 10mb fibre at the new premises wich fals under the relocation of the line and that i will no longer pay R849 p/m but will now pay R799 p/m , she took my banking details again as she said it is part of prosedure and that i will be contacted by the tecnician who is going to install the line on a chosen date , 18 days later no response from telkom i contacted telkom only to find out that what i was told was a lie and that the order was never placed , the lady then opened up the new order and said she had put me on high priority list and said the exact same things as the first agent regatding everything except now that i am on a high priority list. Two days later i got a phone call from a tech from openserve saying that he is going to install the line wich was the 20th of December 2019 , the line was installed and everything was working , debit order was going of each month but unaware this is where the nightmares started with the new line , i paid R849 P/m wich actualy should have been R799 p/m when i tried to phone telkom in January i simply could not get ahold of them on 10210 for a while , i got iretated by not getting ahold of them and after weeks of not getting thru suddenly the 10210 was working again but still could not get ahold of the waiting more than an hour to speak to a consultant wich never happend because we all have jobs and cannot wait that long on a phone to speak to a consultant and accepted the R849 because my fibre was working fine until this month 24th of April 2020 when my line got suspended , when i phoned telkom the consultant from billing department told me that my line got suspended due to non payments and i asked her how can this be if i have been paying each month more than i am supposed to pay and she rep**** that that debit order is going of for the adsl line and not the fibre line and she told me the adress of the line (wich was the first address where the line was at wich i already relocated to a new address for the adsl line and from the second relocation i relocated for the third time wich was conferted to fibre) , i then asked the lady how can the debit order then still not go off if i gave my banking details to them and setted a date for the debit order to run each month , in wich she rep**** she can see my banking details on the fibre line order and that the previous consultant did not set the debit order but my banking details are on the system and she did not close the adsl line wich is on the first addess and that she is going to fix the problem and close the adsl line and credit the fibre line with the adsl lines debit orders that has gone off of my account and that i dont have to worry everything is sorted out and she had lifted the suspension from the fibre line and that i will have access to the internet , wich happend untill four days later 28th April 2020 my line got suspended again and when i contacted telkom again the lady who helped me in billing department explained to me the same as the previous lady only diffrence is that the previous lady did close the adsl line but did not credit me the right amount and that she is also going to dispute and credit me the correct amount and that my debit order for april that runs on the last day of each month will still be R849 but that she cannot lift the suspension of the line as the previous lady did from the same department and confirmed that it is not my fault fot the suspension that it is a technical isue from telkoms side and gave me a refrence number but telkom wil only switch the internet back on once the credit is transferd onto the fibre line wich can take up to 7 to 14 working days and that she cannot help me, i have no intenet during lockdown now and besides that i am paying for a service that i am not getting from telkom so i ask the qeustion is it *******ion and ***** because not only am i getting suspended on my internet that i am paying each month but i am paying R849 p/m for a service that in actual fact is R799.