RD
Robertha D

1 reviews | Active since Jul 2011

22 Jul 2015, 14:00

*******ION OF A DIFFERENT KIND

Telkom Account no : *** - Mrs RE Davids (Tel ***)<br> <br> First of all I app**** for Telkom account since for work purposes I needed internet connection to work from home. After waiting almost 2 months, a technician finally came to install our connection.<br> <br> In April 2015, we upgraded to uncapped but no explanation or detail on the plan was given to us by the Telkom assistant in Cape Town CBD.<br> <br> The cherry on the cake is that we have been paying more than R1000 for no connection for almost 2 month!!!!<br> <br> This is unacceptable. Does a telkom line only cost so much money? Why is it okay for us to pay so much money when we have not been able to use the connection at all!!<br> <br> Two weeks ago we on 9 July 2015 at 18:09 we visited Canal Walk and reported that we have had no connection for 2 months. The attendant said that it could be a fault and logged it. It was promised that a technician will attend to it within 3 working days. <br> <br> To date no-one has contacted us, no technician have been there we are paying for a service which is not being provided to me. This is *******ion of the worst kind. *****ing by *********** people! <br> <br> I need this fixed! Robertha

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Replies (1)
Telkom
Telkom's reply22 Jul 2015, 17:31
Official
Hello zarda2,

Kindly note that your line is currently being investigated. Our technical team shall be in contact with you to provide feedback.

Your social media reference number is SM127573.

Regards,
Joshua
Telkom Social Media Team