*******ion at Telkom

I reported a fault on 24 July 2015. To date its not fixed. When I escalated a private company with telephone number *** called to say they can fix my problem but I must pay them separately. I run a small business and am dependent on my Telkom adsl line for internet and email. I cannot get anyone from Telkom to commit to fixing the problem. I was told by someone that I can call a Telkom technician privately and he will fix the problem however I have to pay him privately. I find this a dangerous practice and it smacks of *******ion and bribery as it seems like the Telkom people are unwilling to fix the problem and would rather that I pay backhands to get it fixed. I am not sure who to escalate this to and every time I call the Telkom business call centre I have to wait approximately 45 minutes before anyone picks up the call and then when I speak to the call centre agent they tell me they will send someone but no one arrives. Please help me by giving me a number that I can escalate to.