*******ion at Telkom

I have a problem and its getting out of hand. I need urgent assistance.

On the 2nd march 2020, my mother upgraded my contract at telkom store bayside. They said the phone will be delivered to me within 3 days. A week passed, I kept calling the store to find out whats the hold up, they couldn't tell me what's the issue. I requested a waybill number to track the parcel, they said I can't track it coz they used economy shipping.

On the 12th March, I received a call from the delivery person, I was at work by then. He told me he is at my place to deliver the phone, I told me am not home, am at work. I asked if can he bring it to me at work since not far, he refused saying he can't, he will have to take it back to CPT unless I get someone to accept the delivery on my behalf.

Since I have been waiting so long for this phone, I called my fiance, he went to accept the phone. As he received the phone, he complained to the delivery guy that the parcel feels empty. The delivery guy got angry saying they can't drive all the way from CPT to Jhb to deliver an empty parcel. The delivery guy also told him he can't open the parcel as its not his. As my fiance was calling me about this, the delivery guy drove away leaving him standing there.

When returned from work the following day 13/03/20, I open the parcel, its empty. Inside was only a bubble wrap folded into a square. I took pictures immediately and send them to the lady at telkom bayside whom I was interacting with when doing follow ups. She said she reported this to her manager.

On Monday 16/03/20 my mother went to the store to check what was the matter, only to discover that the case was never reported to the manager and no case was open. Therefore the case was only officially opened on the 16/03/20. End of march, money for the phone was deducted. We did follow up on the case but there has been no response from telkom. End of April 2020,still no progress report from telkom or any kind of feedback or communication about this case, telkom debited R100 more than the agreed amount with no explanation whatsoever.

On May 4 2020, my mother called telkom, a case was open and she was told Telkom Bayside will call her within 48 hours, if they didn't she must call again and state the case number. Today, May 7 2020, my mother called again and gave the consultant the case number. Consult discoved that the case was deleted from the system last night 6/05/20. It's been two months now, still no clear way of what is the way forward. Telkom keeps deducting my mother's money while there is no explanation of what is happening or when will she receive the phone.!

Please Note : this is not the first my mother purchased from this store. She got me a phone in 2018 and it was delivered on time with no issues.

I would like know, since it seems like this a norm for telkom to rob its customers, what must my mother do to get her money back since its clear she will never get the phone?