MB
Marlene B

1 reviews | Active since Feb 2012

04 Nov 2015, 08:46

*******, Worst service ever!

I can't believe it is taking 3 months to cancel a contract.<br> We went into the Nelspruit Store which we drove 80km to the nearest store just to cancel the contract which was due for an upgrade. This was the 5/09/2015.<br> They called some time in October and we couldn't speak at the time as we were busy with clients and ask to be called back in 10 minutes, which never happened. Then I called again on the 29/10/2015 to find out what was going on. They advised us that we have to wait for a call so that the contract can be cancelled. So end of October the enormous amount went of our bank once again. As we do not have the funds to pay the account any longer and they just don't stop it. The contract was completed end of August already, and now we just have to keep on paying for a service we don't use. It is already the 4/11/2015 and nobody has called to confirm to end the contract.

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Replies (1)
Telkom
Telkom's reply04 Nov 2015, 10:00
Official
Hello Marlene85,

We apologise for the inconvenience caused.

We will escalate your query for further investigations and provide feedback at the soonest.

Your social media ***

Regards,
Wesley
Telkom Social Media Team
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