Corporate theft with no regard for customer service and making client pay for their mistake unresolved after 6months

That's a minus star.... for 6 months I'm being over billed for a contract renewal and new handset, which I never received, when I requested my expired contract to be migrated to prepaid. That's was 17 April 2025. I am now being threatened with legal action credit bureau blacklist and suspension of my accounts, the numbers are suspended and this is the same response I have received from the branch manager for past 2 monthsGood Day Mam

Your matter has been escalated and Have been attended too we waiting for Telkom Back office to revert back to us Thank you for your patience We are pushing to have this matter resolve ASAP Kind regards Raanee This is a simple adjustment or update on a computer screen