Cornubia Telkom Staff Customer Service Pathetic

Absolutely shocked at the poor service received from Telkom Cornubia. I took a contract on the 1 August and was promised that I would receive the device by the 5th of August.

I had asked specifically if I would definitely get the device and was told that I would. I have recieved no feedback since then. Please be advised that the contract is a gift, hence the reason for my frustration.

I called them this morning and was told they will check and get back to me. After 2 hours with no call back, I called back and they say they didn't get the device.

I went to the store at 1pm and then went through the same episode. I asked to speak to the manager Rajen, who tells me the device will be here today or tomorrow morning before saying to me 'I can't promise'. Considering the fact that was what was told to me on the 1st was all lies just to get a contract sold in my opinion I asked him if there is any proof. The response I get is cancel tomorrow if u like or keep the contract if u like but there are no promises.

How does this make for good customer service from the manager? How am I supposed to cancel and get this gift in one day? Where is the ethic?

A very ****ed off client!