Copper Adsl instead of Fibre

I got a call from a Telkom call centre offering me a Smart home package with 10Mb fibre as Westville was one of the 1st areas to receive a fibre network. The installation was done on the 2nd of December 2014. After numerous calls and e-mails to customer care, accounts and the technical department I am billed for fibre, but have a 4Mb copper line. I can't use the Dstv Explorer over the internet as the line is too slow. A year to fix this?? And no light in the end of the tunnel...