1 reviews | Active since May 2012
Cooling Off Period - MY FOOT!!!
I had gone in to a store to upgrade my data contract and decided to get a WIFI router at the same time. This cost me an extra R119 per month. I was under the impression that this device (COSTING R119 PM) will result in me being able to utilise the device as a WIFI device from my home. I tried the device and lo and behold it doesn't work that way. I contacted the call centre to clarify this and confirmed with them that YES I could go back to the store if I would like to cancel the contract. NEVER WAS I TOLD THAT ALTHOUGH THE CONTRACT IS LESS THAT 24 HOURS OLD THAT I WILL NEED TO PAY THE FULL PRICE OF THE CONTRACT FEE INCLUDING DEVICE FEE!!!<br> <br> I got to the store the next morning, the consultant called the call centre and I was THEN told about the fact that I will need to pay over R2000 to cancel a contract that is less than 24 hours old (with a cooling off period of 7 days!!!). I explained to them that I don't have a need for the device if I can only utilise it as a data device in my home as I have 5 other contracts with enough data to utilise as I require it. The reason for getting the WIFI device was for WIFI purposes only.<br> <br> So YES, TELKOM MOBILE - YOU ARE A *******!!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155868.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155868.
We apologise for any inconvenience caused.
Kind Regards,
Zulfah
Telkom Social Media
