Convid-19 Telkom NON support

As most of us are working remotely i found that my internet can was off this morning. I spent the better part of the morning trying to call Telkom and after about an hour I gave up hope and went on their chat line. I was told that my account was suspended due to late payment. I confirmed that payment was made and I could forward the proof of payment to them to reconnect my services, after which I was told this was only happen within 48 hours. I pleaded mention that I need to be online, I simply told Sorry. Now more than ever that we need these services, kids doing schooling on line, I find this weak. I made mention that when all is back to normal I will be visiting an alternate service provider.