Convertion of line

On Tuesday 5 January 2016 I visited Telkom at Woodlands. After spending 2 hours in a queue, I submitted my request to convert our prepaid telephone line to a ADSL line. I was informed that it would take 2 days for the line to first be converted to a \normal"telephone line. Then I would receive a call from Telkom to arrange for a date to install the modem. <br> <br> The line is still a prepaid line - 8 days later. I have not received a reference number or a call regarding the installation of the modem.<br> <br> I dread going back to the store in Woodlands - the closest to me - to enquire about the promised two days for a telephone line or the installation of the modem."""