Conversion to FLLA

I would like to raise the following issue with your office. Telkom is in the process of converting their fixed line voice service to the wireless service (Fixed Line Look Alike). A telephone was delivered and we were advised that the new service will be activated within 24 hours. Without warning, the fixed line service was stopped on Tuesday, 6 November 2018. I contacted the call centre and was advised that the porting process takes approximately 24 hours and the service will be activated within that time-frame which did not take place.

It is now more than a week and we still do not have a working telephone line. I have been contacting the call centre daily and at each turn, the feedback I receive is different or I am told to contact the sales department who ultimately refer me back to the technical department and vice versa. The general timeline I am given is 24-48 hours for the service to be activated. It should be noted that Telkom approached us to offer the service and we did not apply. They indicated that they will not be maintaining the fixed line service in the future