Conversion from contract to prepaid -

Telkom mobile after service is putrid. I called in November 2015 about a contract number I needed to be converted to prepaid, they had incorrectly cancelled/disconnected the number. We are now in January moving towards February and nobody could reconnect my line or reinstate it. The last person spoke to was Zanele Gule (in the durban office i think) and i was told she the manager, because i insisted on speaking to someone in management. I spoke to her on the 08/01/2016 and since then can't get hold of her and heard nothing from her. She promised to call me the following Monday, to no avail. I called the Wednesday, she was busy and she would call me back. Its Friday and nobody called me. Also turns out that Zanele is not a manager but a team leader so I was **** too as well. This is ridiculous and people on the other side of the phone just don't care about your frustration as a paying client. I need to get my number back and I need it to be done ASAP