"Convenient" Self Service Options ...HA!

I was trying to blacklist my missing device via the "convenient" online self service facility (both old & beta version), but kept getting an error - similar to: ************************** Oops! We are experiencing a technical issue. Please report this to the Telkom Call Centre on 10210. Your error reference number to supply: Q26A9k ************************** Not being in the position to make a phone call at this very moment - I thought I would utilize the "convenient" Online chat facility... ANOTHER MISTAKE... so for 25min (CHROME) and 20min (IE 11) all I'm getting .... ******************* Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly. Please hold for the next available Agent. ******************