NC
Nadine C
1 reviews | Active since Jan 2018
14 Jan 2018, 13:12
Contracts not being cancelled
Telkom really gave me a run around and is still giving me a hard time I took 2 devices in October 2017and due to coverage being really bad I did return both devices to the store within the cooling of period to cancel it which was in Oct 2017 I was told that it would take 21 working days its now Jan and the contracts have no been cancelled further more I keep calling in to find out what's going on and everytime I get a different feedback I also found out even though I returned both devices to the store with the sims cards one number had been in use causing my billing to be high how can u pay for something that was returned and not in ur personal use I have complained many times to team leaders from the call center who promised to call me to let me know what's going on but never did I also have been a few times to the store logged complaints and even opened up a ***** case with no feed back there is no number or direct line for the cancellation department how can it take more then 2 months for it to be cancelled.
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Replies (3)
Telkom's replyOfficial
08 Feb 2018, 08:10Hi Sun u surf,
Thank you for making contact with us.
Please be advised that both lines have been cancelled, we have requested our Billing Team to waive the penalties and advise further.
Case Number :***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply08 Feb 2018, 08:10
Official
Hi Sun u surf,
Thank you for making contact with us.
Please be advised that both lines have been cancelled, we have requested our Billing Team to waive the penalties and advise further.
Case Number :***1
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
NC
Nadine C's updateReviewer Update
08 Feb 2018, 09:10Why am I still receiving invoices from your it's past the 7 to 10 working days this is not right telkom is in the wrong I have not received any feedback from the ***** case , telkom refuses to compensate me for the ordeal they have put me True I do know the contracts have been cancelled look at when this was published and look when you reply I want to telkom to stop sending me invoices Cause I owe telkom nothing it's like your are taking my money for no reason it took almost 3 months for contracts to cancelled I hardly had help from anyone if telkom only debits my account one more time I will take this up to the highest social media platform to show everyone how incompentent, and what a poor service provider telkom is
NC
Nadine C's update08 Feb 2018, 09:10
Reviewer Update
Why am I still receiving invoices from your it's past the 7 to 10 working days this is not right telkom is in the wrong I have not received any feedback from the ***** case , telkom refuses to compensate me for the ordeal they have put me True I do know the contracts have been cancelled look at when this was published and look when you reply I want to telkom to stop sending me invoices Cause I owe telkom nothing it's like your are taking my money for no reason it took almost 3 months for contracts to cancelled I hardly had help from anyone if telkom only debits my account one more time I will take this up to the highest social media platform to show everyone how incompentent, and what a poor service provider telkom is
NC
Nadine C's updateReviewer Update
08 Feb 2018, 09:10Why am I still receiving invoices from your it's past the 7 to 10 working days this is not right telkom is in the wrong I have not received any feedback from the ***** case , telkom refuses to compensate me for the ordeal they have put me True I do know the contracts have been cancelled look at when this was published and look when you reply I want to telkom to stop sending me invoices Cause I owe telkom nothing it's like your are taking my money for no reason it took almost 3 months for contracts to cancelled I hardly had help from anyone if telkom only debits my account one more time I will take this up to the highest social media platform to show everyone how incompentent, and what a poor service provider telkom is
NC
Nadine C's update08 Feb 2018, 09:10
Reviewer Update
Why am I still receiving invoices from your it's past the 7 to 10 working days this is not right telkom is in the wrong I have not received any feedback from the ***** case , telkom refuses to compensate me for the ordeal they have put me True I do know the contracts have been cancelled look at when this was published and look when you reply I want to telkom to stop sending me invoices Cause I owe telkom nothing it's like your are taking my money for no reason it took almost 3 months for contracts to cancelled I hardly had help from anyone if telkom only debits my account one more time I will take this up to the highest social media platform to show everyone how incompentent, and what a poor service provider telkom is