Contracts Approved but due 2 Syst Glitch NO PHONE

I went to Cape Gate, Telkom Mobile, Friday 15 Jan. I was assisted by De Villiers. Approval for the 2 phone contracts was approved, paper work was done, deal was sealed. However their System did not release the approval, and I left the shop without the phones. De Villiers confirmed that it is approved, but he is going to escalate and it would be sorted the latest Monday, 18 Jan. In the interim, I indicated that I have been approved by another network but going to cancel the other networks deal as I am now approved by Telkom.<br> De Villiers called only Tuesday, 19th - Feedback: No Progress. Went back to Cape Gate the Thursday, 21st - Feedback: No Progress. I returned on Saterday 23rd - Feedback: Nothing and De Villiers is off that day. Assisted by Cavin who would have given feedback yesterday, Monday 25th. During this time, they are not calling me back at any stage, I keep on going to their shop as I can't phone them - with the same reply. \The phones has been approved but we seem to experience an internal system problem."What now?? And for how long do I have to hear the same excuse?? Who has the mandate to correct this system glitch then? Very Very Fustrating."""