1 reviews | Active since Mar 2009
Contracts and the CPA
<p>The Consumer Protection Act says that any fixed term contract may be cancelled with a "reasonable" penalty by giving 20 business days notice. The staff at the Walmer Park Telkom store have "never heard" of the CPA. I was trying to cancel my LTE contract and buy a new uncapped ADSL contract. Both with Telkom mind you. I was told I would have to pay them the FULL amount of EACH remaining month PLUS a cancellation penalty! "Reasonable"? So what do I do now?</p>
We have tried contacting you telephonically with no luck.
Kindly note that we have sent you an email.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
We have tried contacting you telephonically with no luck.
Kindly note that we have sent you an email.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Telkom responded above and sent me an email confirming their ******* approach to the provisions of the Consumer Protection Act. When I rep**** to their email with a specific request to quantify and justify their response I was not answered. This is quite typical of the company who thereby appear to respond to the customer complaint in the public forum but in effect do nothing.
Telkom responded above and sent me an email confirming their ******* approach to the provisions of the Consumer Protection Act. When I rep**** to their email with a specific request to quantify and justify their response I was not answered. This is quite typical of the company who thereby appear to respond to the customer complaint in the public forum but in effect do nothing.