Contracted WIFI - No Service

I do have a contracted WIFI connection with Telkom. Account Number: *** Every month this account get paid via debit order from my banking account. The problem however is that every time there is load shedding or the electricity supply get interrupted for what ever reason, the WIFI service get suspended. Even when the battery of the router is fully charged, it indicates NO SERVICE or my mobile phone or computer indicates that there is no Internet service even if these devices connect to the Telkom WIFI service. Firstly, I want to know why Telkom do not provide the service they are contracted for? What is Telkom going to do to rectify the service during electricity outages? How is Telkom going to compensate me for the NO SERVICE and no Internet connection when the WIFI service is down? Bearing in mind I am paying for x number of Gigs, which I cannot use whenever I want to. Lastly, why do we suffer from an extremely slow WIFI once the service has resumed? There is no other means to communicate this message to Telkom. The website does not allow you to relate specific problems.