MG
Michael G
1 reviews | Active since Aug 2017
26 Oct 2017, 16:28
Contract with the devil
Took me 5 months to cancel a line after I moved. I was still liable to pay for the time that Telkom dil**** around and ignored my cancellation requests. I resorted to sending the cancellation request through every morning as part of my routine. Phoned through to billing - VERY efficient department - didn't even ring twice- shows you where their priorities lie. Lodged my complaint about cancellation and having to pay for their incompetence, was finally escalated and cancelled.
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
31 Oct 2017, 09:46Hi Michael,
Thank you for bringing this to our attention. Please advise if there's anything on our side that we can assist you with, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply31 Oct 2017, 09:46
Official
Hi Michael,
Thank you for bringing this to our attention. Please advise if there's anything on our side that we can assist you with, thanx.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
MG
Michael G's updateReviewer Update
31 Oct 2017, 12:30Hi there Ilhaam,
Thank you for the reply.
It appears that the account has been closed, and I have paid the outstanding amount due purely because I'm trying to buy a house, and now because someone is not doing what they're being paid to do I have to worry about my credit rating for a telephone line at premises I vacated in July.
Kind regards,
Michael.
MG
Michael G's update31 Oct 2017, 12:30
Reviewer Update
Hi there Ilhaam,
Thank you for the reply.
It appears that the account has been closed, and I have paid the outstanding amount due purely because I'm trying to buy a house, and now because someone is not doing what they're being paid to do I have to worry about my credit rating for a telephone line at premises I vacated in July.
Kind regards,
Michael.