Contract with Telkom is not worth the paper its written on - unless you are the party in breach!

My Telkom ADSL package (24-months at 4Mbps) was signed on 24th January 2018. On 6th Feb my house phone, Internet and DSL all came to abrupt stop. I logged a fault call and was told the area was down and Telkom was working on it. On Monday I called again and was told that my account for ADSL had been closed as Telkom had changed to wireless. I had not received any new device. I was referred to 10213 and the agent advised that the new wireless package would be 150 data at 4Mbps, the next 50 data at 1Mbps and thereafter uncapped at less than 1Mbps. This is totally unacceptable as I have a 24- month contract with Telkom and still have 12 months to go!! After saying this was unacceptable. I received the device and SIM by courier on 12th Feb. I also received an SMS to say I was being charged on the new package. Telkom is in breach of my contract. I have students who need this internet service and are now having to find alternative places to work at night. No TV either. Telkom attitude is that they don’t care whether you have a contract!!!