CONTRACT UPGRADED WITHOUT CONSENT OR REQUEST

In June15 I submitted a request for my uncapped ADSL line to be moved at the Northgate Store. My request was never processed. After numerous calls and waiting whilst still being billed my line was finally moved in August 2 months later. Imagine my distress when in September I received my bill which had increased by 80%. 5 months later after logging 2 disputes in September then December15 and receiving no response I called again waited 19min and was informed that my contract had been upgraded which I never requested or signed for in the 1st place. I requested a cancellation if not resolved before the next billing period, logged another dispute and 2 weeks later still no response. I have already been billed 6 months for a service I did not request. I demand a refund or I will had this over to my legal representative and claim substantial damages for months of poor service and breach of contract. This is my 3rd complaint with you on 3 different matters in 9 months. Your service is shoddy and sadly only reverting to social media gets a response from you. Let's see you respond as if you concerned and let's hear your repetitive usual apology and empty promises to improve your service.