Contract upgrade over the phone impossible!

I'm due for a contract upgrade and I tried doing the upgrade over the phone with the sales consultant. To my surprise, she told me that I have to go to the nearest store to do the upgrade. In this day, with the crisis the world is facing of COVID-19 Telkom being a big company it is does not have measures put in place for cases like these, why does it want clients at stores queuing up. It is putting us the clients and their employees at risk. I JUST NEED A CONTRACT UPGRADE TELKOM!