Contract Upgrade Online - Poor Service Delivery

Contract renewal online. STAY FAR AWAY. I got married and obviously relocated regions within South Africa. Ensured all my details are up to date online and personally spoke to the call centre ( Thobile Ntulit Ntulit3 at telkom.co.za ) that acknowledged not only receipt of my email but that they did update my details accordingly. My upgrade was sent to a completely different region and an address that doesn't even exist.

I was told that managers and supervisors do not take calls and will not assist me in this regard. I have called the call centre 5 times and no one wants to accept responsibility or rectify the matter.

Absolute ****. I will as far as I can cancel any services that I have had with Telkom. Your service and assistance side is absolutely shocking and unprofessional.