Contract Upgrade – not processed and phone and smartband color not confirmed

<p>Last week, I received a call from a sales assistant to say that I can upgrade my current Smartplan 100 contract to a FreeMe 1 Gig. I took the March deal for the Huawia Nova and Smartband, which was supposed to be processed on Wednesday (08/03/2017). The sales assistant said that the phone will be delivered to me either on Tuesday (14/03/2017) or Wednesday (15/03/2017).</p> <p>I wanted to order a specific Phone and Smartband colour (Gold Phone and Black Smartband). The Sales Assistant then indicated that he cannot request specific colors and that the supplier will phone to ask about colour and confirm contact details. To date, no one has called.</p> <p>This morning, I called sales on 10213. A lady Rene said that she could not help me and advised me to call 081 180. I did so, and spoke to Mondli, who then stated that my order is not processed and that I should call 10213. This was very frustrating as the two numbers were unhelpful and kept asking me to call the other.</p> <p>I am very displeased as the sales assistant did not give me a call back number or send an email confirmation, as I requested, therefore I cannot contact the sales assistant directly.</p> <p>Please provide further information on my order during the course of today. Should this not be provided, I would like to cancel my order and relook at taking a contract with Telkom when my current one expires in April 2017.</p>