CONTRACT UPGRADE HELL

I have had a contract with 8ta for 2 years and recently upgraded to a new one. Not only do they not inform the customer that a cancellation of an existing contract takes 20 WORKING days to be finalised, they STILL bill you until such a time that they have processed the cancellation. I just paid R982 and I should now fork out another R656 for December which is only in its 3rd DAY. This is ridiculous!!!<br> <br> On top of it all I app**** for a new contract in August already and spent 4 months running up and down doing new applications because their system would somehow always lose my applications. On 17 November I finally get a new contract, a new phone and on 3 December the sim card is STILL inactive yet my contract start date is 30 November. The new phone also came with its own set of drama, from serial numbers that did not exist, to a sim card that is apparently not even registered. This is the worst service I have ever received from a network and am on the verge of changing all together.