CONTRACT UPGRADE DELAY

To Whom It May Concern<br> <br> On Saturday 02/04/2016 I went in to Telkom in Somerset Mall to do an upgrade on my laptop contract, the contract is on my mothers name, but she gave me permission to do the upgrade and she was with me there in the store to fill in the application form. Since then I went to telkom quite a few times yet everytime I went there and waited in line just to hear that there is some kind of mistake. <br> <br> 1. The first time our landline acc wasn't paid in full, so I went to pay it and waited 4 days for it to show on their system. <br> <br> 2. Nobody logged a case to the credit department to inform them that the account has been paid in full.<br> Over the past weekend i went there and credit dep hasn't worked on it yet.<br> <br> 3. Monday (11/04/16) they said someone typed Mr. (Surname) instead of Mrs. (Surname) and it would be fixed and I will have the laptop on Wednesday (13/04/16). <br> <br> 4. Tuesday (12/04) I sent them an email regarding the order ref no. and have not received a response from them yet. <br> This is getting ridiculous, on the credit dep side , and in store, because I have been waiting so long for it yet nobody can give me any answers.