Contract Upgrade

During the past 2 months, we have been trying to upgrade one of our business accounts at Telkom Business. Contacting the callcenter, we usually wait about an hour and then we are disconnected. We were constantly referred. Zama Xulu referred us to the contact center for business. We contacted the center and received a call number.<br> <br> When following up, it was as if the request was never received. After another three calls and submitting the same documentation about three times and verbally confirming the upgrade, it was still not completed. <br> <br> Eventually I was contacted by a Telkom representative, who told me that I would receive documentation to sign. Although she was very friendly, I never received the documentation and the upgrade has still not been completed.