Contract Upgrade

<p>On the 12th of December 2016, I upgraded my contract and subsequently signed another 24 month agreement, and similarly received a new I-phone 7S. Due to the fact that my previous agreement still had four (4) months left before expiring. As to settle my previous 24 month contract, I was billed a once-off amount of R 1,785.23 on my January 2017 invoice, in full and final settlement of all previosu obligations, as agreed upon. <br /><br />However, on the same invoice, I also noticed another entry which read "Migration Penatly" for an amount of R 400,00. I immedaitely contacted their call centre, and was informed that this was incorrect, as one would only pay a penalty fee when DOWNGRADING a contract to a LOWER package, and that in this instance it was NOT the case, as my contract was actually UPGRADED to a higher package, which is direclty associated with the I-phone 7 S. <br /><br />A case was logged under ref number ********** 3, and I was told that this would be rectified on the following months invoice. Needless to say....The invoice for February 2017 came, and not only was the R 400,00 NOT reversed, but I was billed AGAIN for another R400,00 in migration penalty fees. I contacted the call centre again, and was told that the matter would be escalated again.<br /><br />When I received the March 2017 invoice....guess what......AGAIN....I was billed R 400,00 in migration penatly fees. This is when I stated sending one e-mail after the other to various individuals in MANAGERIAL positions with Telkom. To date (24.04.2017) NOTHING has been done about it. <br /><br />I subsequently decided to stop my debit order with the bank, only to received a SMS from Telkom two days later, that my account was now in arrears, and that if I did not pay the account immediately, my services would be suspended, and that I would also be listed with the various credit beaureaus, which would according to them, be most regrettable. <br /><br />No one ever called me back, or responds to any of my e-mails. I am up in arms now, and simply do not know what to do anymore. </p>