Contract Upgrade

I went to Telkom Mobile at Kolonade Retail Park to upgrade my phone on 14/05/2015, Ademari was the one that helped us, she wrapped the phone and filled in all the necessary documents, she then said that we can only upgrade at 12 that night. We told her that I will come back the following day, she said that I will then have my phone. I went back the following day to collect my phone, then there was all kinds of different stories. She herself didn't even come out to talk to us. We phoned the head office, when they wanted to talk to the guy he said that he is busy and not in the mood. They promised that it will be resolved at about 3. We didn't hear anything from them. We went back today (16/05/2015) Ademari told us that it was untouched, I explained to her that we are getting very bad service from them and if this continues we will have to cancel, so she took out her file and slapped a cancelling form in our face and with a huge attitude said 'good bye' they give us horrible service, and they have horrible attitudes. There is no client service and she has no client skills. We get better service from the call centre. This is poor.