Contract Upgrade

Apparently my contract expired in October/November! not even sure. I have done 3 applications on the system for upgrade/downgrade. 2 via the Telkom website under my profile, another via Facebook Telkom link. until today I'm on the month on month contract. early Jan I received a call somebody wanted to sell me an upgrade because he can see that my contract has expired. I told the guy to call me from the 08 Jan because I was on holiday and I told him I want to downgrade and pay less than what I am currently paying. I don't know what happened to him. ********** 255.

Things got worse on the 08 I received a call from a different agent (Also from Telkom) selling me a modem with 15G at R99.00pm connecting up to 10 devices "a very good offers and I appreciated it and accepted that he complete my application. He told me its approved. the next day I receive an SMS saying my app is declined.