Contract unknown

Last year in May 2017, I app**** for a contract with Telkom through one of the consultants. After I paid the delivery fee of R450. 00 the sim cards was delivered. No one phoned me afterwards to explain how to activate the service. The amount of bundles that I supposedly had to receive never happend. I went to a Telkom branch when I went to visit in Johannesburg within the 14 day cancellation period. I yook the 2 sim cards with my ID to the branch asking them if they can assists me with details on how the contract work because there was no documents that accompanied the 2 sim cards. The gentleman took my ID and checked on their system and no details of this contract was on the system. My ID did not even show on their system. So mith much avail I left the shop. The debit order began to go off but no service on the sim cards. I went to my bank asking for assistance we reversed the debit order and I signed a document requesting to stop the debit order due to no service. 2 days later the debit order went off again. I then even removed funds so that it not go off. Hoping someone will phone me regarding non payment. Nothing!! Everyday the debit order goes off the amount differs everytime. I am payonh 3500.00 per month on Bank fees because of this debit order that I am trying to stop. When it is reversed it comes again. I am so tired. I am a single mom and can't just gove ABSA money for returning the debit order. The amount currently is 2000.00 on this " contract". It gives me a bad score on ITC which means I can't buy a vehicle I so need. Please I am desperate.