AB
Anton B

1 reviews | Active since Nov 2012

17 Jan 2016, 09:53

CONTRACT TRAPS

I bought 3 telkom contracts a 2 smartplan 100 with 2 samsung s4 minis and a smartplan 150 with a s4,I specifically asked the people what will i be paying after the two years is done and i finished paying of the phone part.the answer was that nothing will change and u will just continue paying for the plan.so i woke up yesterday to find the the smartplan without the phone now costs R757 per month instead of the R100 i use to pay for it.to my surprise they reckon me that the data on these contracts was just a promotion and that i now have to pay extra .but when i purchased the smartplan 100 it never said that the data is only promotional and will fall away .they are a bunch of ****** .baai baai telkom ,and to think i promoted your service

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Replies (1)
Telkom
Telkom's reply17 Jan 2016, 10:33
Official
Hello anton barnard,

Thank you for making contact with us

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.We do apologise for the inconvenience thus far.

Regards
Keagan
Telkom Social Media Team