Contract to be cancelled

I have been trying to cancel my contract since Sept 2017 due to no signal on my wifi router. I have sent countless emails which includes the cancellation letter with not even 1 reply from Telkom. Each time I call the call centre they can not assist me with my request and yet Telkom is charging me each month with a monthly subscription fee. The service is poor to put it nicely, Call centre agents are rude and not helpful at all. I just want to cancel my contract!

I have never experienced such terrible service! All I want it to cancel my contract & not pay for all the months in which telkom has charged me for not doing anything regarding my request. How difficult can it be? Call centre agent Angel has not sent an email and I am waiting on the phone for a reply to hear what my cancellation amount is because apparently agents are not qualified to calculate basic things by themselves, I have been on the line for 32 mins, oh and Angel is not even willing to address the fact that I have been charged for a service that I never receive, apparently listing s****s is not taught to call centre agents. The escalation that was apparently made last month does not show on the system so that was also a complete waste of time. I was told in Oct last year that the only way to cancel the contract is by sending an email yet no one replies to any of the emails sent.

Shame on you Telkom. How can something so simple turn into such a disaster?