contract that was supposed to be migrated to rental

<p>I received a call sometime this year early but i cant recall the date ,a telkom cosultant wanted to know if i still want to continue with the contract i have with them ,then i said i still need to confirm with my hubby and he promised to call back which he never did. A month later i called telkom to enquire and i was adviced on a package whereby i can load my airtime and rent their line/service for 313.00 for a year which i was happy with it even though the consultant was rude but i didnt take it to heart then, All hell broke loose on the 12April 2016 when i was talking to Portia from business enquery asking about how much i need to pay for my new contract(business line) after receiving an sms from them about my account which to me i didnt understand why i need to pay R542.00 cause my new contract is 299.00 a month she asked for a ref number of that amount then when she told its for my first contract that i asked to be on rental i then told her about what was initially advised to me and its impossible that Telkom is still billing me for the contract that i knew to be on rental she also agreed that the rental service is available for customers who dont want a contract anymore she then transfered my call to another consultant that was extremenly rude beyond human her name is Thozana ,the time was around 15:06 when i was talking to her.</p> <p>She told me off and that i am liable to pay is like she wasnt interested in hearing what i have to say as she was on about how i am liable to pay even after explaining myself that i didnt even know that my line is working since i had it on rental..she was argumentative more than helpful screaming and shouting at me , she was unproffesional and disrespectful and i felt belittled and dissappointed then i hanged up. I want this matter to be handled as urgent and neccesary steps to be taken to ensure that she never speaks to customers like that ever again i am sure all the calls are recorded they can refer to them.I Dont want her apology i want this matter sorted out emmediately .</p> <p>My number is ***</p> <p>I thank you </p>