Contract termination delays

<p>For months now, I have been trying to terminate my contract to no avail. I sent through the required forms in May and received ackowledgement and a reference number ( ********** 9). However, there ahas been no traction thereafter. I called the call centre and was advised that this cancellation has not been effected. Its been over two months now, I get billed every month for a service a do not use and wish to terminate. Can someone assist to terminate this contract and also return the amounts billed even after I indicated I wanted the service discontinued. </p>