Contract Termination

I have a contract that expired with Telkom Mobile on December 2017. I app**** for cancellation in September 2017 by sending the cancellation forms that were emailed to myself ********** I called to enquire if the email was received and was told it is too early to be actioned. I therefore was told to send again in November 2017 to the same email which i did and i received a read receipt report , meaning my email was received and opened. I called last week on the 02nd January 2017 top confirm cancellation but was told that the contract is still active as I did not apply for cancellation, which I did. I am highly dissapointed at Telkom as I have 2 more contracts expiring and I will cancel them all and have to go through this ordeal.

Anyone wishing to take a Telkom contract must be warned , the cancellation process is one that is not operational nor effective you have to fight for them to cut off their services, this is such an inconvenience.