1 reviews | Active since Jun 2016
<p>I cancelled my Telkom Mobile phone contract in April 2016 but continued to be billed for two months after termination of contract. My contract was on month to month contract and did not renew for the month of April 2016. i completed the termination form and ported my number over to Cell C with the effect from 01 April 2016. To my suprise I received Telkom bill for the month of April. I queried the bill to Telkmom but they could not confirm termination of contract. In May 2016 I got second bill since termination of my contract and when I queried the bill was asked to resend proof of cancelleation which duly submitted but never received a response again. I need billing to be stopped with immediate effect and refund process for the two months subscription that I was incorrectly bil****. Regards</p> <p> </p>
Hi Sindisa1981
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi Sindisa1981
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
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