Contract Termination

Good Day<br> <br> I currently hold 5 contracts with Telkom. 3 of my voice contracts reach their 24 month contract period at the end of this month. I would like to cancel 2 of these contracts, and keep the numbers as prepaid numbers. <br> <br> I was contacted this week by a consultant enquiring if I would like to upgrade my contract. I told her that I would actually like to cancel them and she said that she can't assist me over the phone and I need to go into the store. I have a few problems with this:<br> <br> 1) I went into a store over 2 months ago to cancel my 1.5 Gb data contract, and nothing has been done as yet.<br> <br> 2) I signed a 24 month contract. By virtue of this, the contract should automatically terminate after this period has lapsed and revert to prepaid, assuming I did not opt for an upgrade.<br> <br> 3) Why is it that I can upgrade the contract telephonically, but cannot cancel it? Furthermore, why can't a Telkom consultant at the store assist with cancellation of the contract with immediate effect.<br> <br> The current process is an administrative nightmare, and will make me think twice about signing another contract with Telkom.<br> <br> Please assist!<br> <br> Please note that Email is my preferred method of contact<br>