TN
Timothy N
1 reviews | Active since Dec 2013
02 Mar 2016, 12:50
Contract termination
When your mobile contract term ends you need to submit a termination letter, it does not automatically switch to prepaid. I have submitted my termination letter in Dec. 2015 at the Cape Gate branch - this does not reflect in their system. I escalated this in end-January/beginning-Feb to which i emailed the termination letter again, they acknowledge my request - no response again. I have been escalating this via telephone each week since the email, they acknowledge my request, yet still no response. Each month i get billed the deemed package amount because they have not moved me to prepaid. This is frustrating...can someone please help me?<br> <br> Why do i have to log an incident on HelloPeter for them to do something....????
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Replies (2)
Telkom's replyOfficial
02 Mar 2016, 15:22Hello tjn,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207733
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207733
Regards
Luleka
Telkom Social Media Team
Best regards,
Telkom's reply02 Mar 2016, 15:22
Official
Hello tjn,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207733
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM207733
Regards
Luleka
Telkom Social Media Team
Best regards,
TN
Timothy N's updateReviewer Update
24 May 2016, 11:46Still no progress from Telkom, i have not even received a phone call from them, just two messages stipulating my incident number. I have sent numerous mails to one of their consultants but no luck. It's going to month number six....
TN
Timothy N's update24 May 2016, 11:46
Reviewer Update
Still no progress from Telkom, i have not even received a phone call from them, just two messages stipulating my incident number. I have sent numerous mails to one of their consultants but no luck. It's going to month number six....