Contract suspended

I know every network can't be the same but how difficult is it to unlock a customer's account once they have paid? How is it that Vodacom can unlock your account within an hour of receiving payment without you having to send a proof of payment and Telkom takes 5 days. Every time I phone the call centre then no one can help, all they say is that the system will pick up the payment and unlock and there's nothing they can do. Telkom is pathetic when it comes to service. All I want is for my account to be unlocked! Is that too much to ask for?