Contract Suspended

On Thursday the 19th of February I received an sms from telkom informing me that my service has been interrupted. My contract was suspended from the next day (Friday the 20th of Feb) and is still suspended up to this very moment. The funny thing is my bank account has been deibited on th 13 of Feb for the full amount reflected on my February statement which is only due by the 28th of Feb 2015 and yet my account is suspended? WHY THE HELL? I cant even send a call back from my phone?<br> <br> I have been to Telkom at Canal walk, they could not help because apparantly they cant do anything to a suspended contract... This past Saturday I went to Telkom in N1 city where the assistant sent an email to Telkom Benoni requesting them to unsuspend the account... On March the 4th (Wednesday) I called Telkoms customer service and the lady( Themikile) told me that she logged the matter and that it would take 72hrs. <br> <br> How much longer need I wait before I get this matter resolved???? Telkom is even *****ing my money by billing me for BIS when my contract is for a Samsung S4 mini? Why must I pay for BIS if my contract is not for a Blackberry? I am not even going to get a refund... BAD SERVICE! <br>