Contract, subscriptions

I took an iPad on contract, where I pay a monthly premium of R695.00. I always pay R700.00, three months ago, there was an amount of R379.91 that Telkom debit on my bank account without my permission. I reversed the money because I did not know what it was for, I then called them. They informed me it was a subscription, which I did not know about. They refused to tell me what is it that is subscribed to, then they claimed that my case will be escalated. Last month, November, they took R1079.91 via a debit order that I did not permit and consent to. Mind you, I still paid the R700 which is what I have been paying for all the months ever since I took the contract. I called them again, they claimed to investigate the case further. No feedback until today. The urgent that was helping me is Sinakho. Today, I received an e-statement, for the first time ever since the contract. The statement only shows R700 paid last month and further claim that they will debit me R1084.90 on the 31 Dec 2024. I called them again, Thabisa Phosile, the urgent helping me said the matter was never escalated or investigated. Despite me paying, I still get my account blocked, meaning my data blocked, happened for two months and even now my data is blocked. On top of that I get harassing SMS informing me of judgement, summons and served a court order. In all these drama, Telkom never called me even once or email me. To make matters worse, the IPad is for only communication for a disabled child. There is no way the child can subscribe to anything and without data, the child cannot use the communication application. Telkom owe me, they have no plans to refund me. Instead I’m told to wait for a future date. When the date comes, they don’t communicate. The service I have received from Telkom is beyond horrible, on top of that is harassive and abusive to me and my child.