NM
NEO M

1 reviews | Active since Oct 2015

20 Jun 2017, 16:34

CONTRACT STILL NOT DISCONTINUED

<p>I took out a contract with telkom and just before the expery i sent a request to have it discontinued , however after sending numerous emails and calling the call center my contract is still not cancelled .</p> <p> </p> <p>My contract number is ********** 952</p> <p> </p> <p>The emails were sent to TO Nontobeko Mkhize and Snenhlanhla Biyela and their generic mailbox for cancellation ********** <p> </p> <p>your attention to my query will be highly appreciated as im now commited to another service provider and cant afford to pay for 2 contracts .</p> <p> </p> <p>regards </p> <p> </p> <p>Neo </p> <p> </p> <p> ********** 412</p> <p> </p> <p> </p>

0
Replies (4)
Telkom
Telkom's reply21 Jun 2017, 11:43
Official

Good day Neo,

Please note that the provided contract number has been encrypted for security purposes.

Kindly privately reply with the number in question and your ID number so we can further assist.

Regards,

Busi

Telkom Social Media Team

NM
NEO M's update22 Jun 2017, 08:51
Reviewer Update

Thank you for your quick response, much appreciated and hope this matter will be closed soon

NM
NEO M's update15 Aug 2017, 11:20
Reviewer Update
Good day , Please advise the status of my query , seems like this matter was left hanging , this morning I got an debit sms for 299 , I'm really confused , as your company has been giving me complimentary data and suddenly I still have the contract active . As mentioned previously I now have a new contract and I'm in no position to accommodate 2 contracts .
NM
NEO M's update05 Sept 2017, 10:46
Reviewer Update
Busi , may you do a follow up on my query , I keep receiving statement and my money is being debited . Why is the contract not being discontinued.