1 reviews | Active since Dec 2012
Contract still not cancelled two months later
<p>I have a few contracts with Telkom and quite pleased with what I have but when I'm done with a contract I do not want to continue receiving invoices for something I've cancelled two months ago. My first attempt was in Nov 2016 at the Telkom store in Pavilion. After that I called the call centre and was informed that there was no record of me cancelling my contract. My second attempt was via email. I completed the form, scanned and emailed it along with a copy of my ID. To date I am still receiving invoices for a contract that I've cancelled. </p> <p> </p> <p>I would like my contract cancelled with immediate effect.</p> <p>Account no ********** 21<br />Service ref ********** 276<br />Invoice no ********** 340</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
