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andrea L

1 reviews | Active since Dec 2012

05 Jan 2017, 11:56

Contract still not cancelled two months later

<p>I have a few contracts with Telkom and quite pleased with what I have but when I'm done with a contract I do not want to continue receiving invoices for something I've cancelled two months ago. My first attempt was in Nov 2016 at the Telkom store in Pavilion. After that I called the call centre and was informed that there was no record of me cancelling my contract. My second attempt was via email. I completed the form, scanned and emailed it along with a copy of my ID. To date I am still receiving invoices for a contract that I've cancelled. </p> <p> </p> <p>I would like my contract cancelled with immediate effect.</p> <p>Account no ********** 21<br />Service ref ********** 276<br />Invoice no ********** 340</p>

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Replies (1)
Telkom
Telkom's reply06 Jan 2017, 10:31
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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